Customer-focused IT support professional with hands-on experience in Windows, networking (Wi-Fi/VPN), device imaging, and Microsoft 365 admin. I enjoy solving problems, documenting clear steps, and helping users get back to work fast.
What I do
- Troubleshoot desktops/laptops, printers, and peripherals
- Resolve Wi-Fi/VPN connectivity issues
- Account setup, password resets, and basic AD/O365 tasks
- Create user guides and KB articles