City of Philadelphia — Parks & Recreation
Recreation Outreach Worker (2023–Present)
- First point of contact for device, software, and connectivity support.
- Install and update software; assist with account access; document tickets.
- Support esports labs and digital literacy workshops.
Ed Snider Youth Hockey Foundation
Technology Support Specialist / Program Coach (2017–2023)
- Installed and maintained desktops, laptops, and printers across multiple sites.
- Resolved Wi-Fi/VPN issues and administered Microsoft 365/Google Workspace.
- Trained 50+ staff/students; created simple guides to reduce repeat issues.